Returns and refunds

You can ask to return most physical products within [7] days of delivery if they are faulty, damaged or not as described.

How to return an item

1. Email support@ledentials.com with your order number and photos of the issue.
2. We will review it with the vendor.
3. If approved, return the item in its original condition and packaging.

Refunds

Approved refunds go back to your original payment method within [14] working days.

What can't be returned

• Digital downloads that have been accessed.
• Custom-built or made-to-order displays, unless they are faulty.
• Installed products, unless they are faulty.

Installation services

Raise problems with an installation within [7] days of completion so we can look into it with the installer.